ticketek marketplace refund

Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. There is no phone number, only an email which does not get answered. Cannot add tickets to wallet. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Conditions that are unpredictable and the event is more than two months in the future. I want an refund, yet there is no way I can get it. Any translation of this document from English is for assistance and information only. Any vehicle You plan to use during the Booking. I reported the scam to my credit card provider! We also ensure all reviews are published without moderation. If could give a minus 10 score I would. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Still waiting for my refund 6 months. A copy of a notice from the examination body, school, college, university confirming the change of date. Doors Open: 5:00pm What a disgrace!! You may also wish to resell your tickets if you cannot use them. It's the result of a monopoly. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Presented by: They rapidly charged my credit card, then didn't provide the tickets. confirmation or our website for contact details. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. What gives? Frontier Touring, Special Guests: Maisie Peters and Budjerah. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. A copy of the letter requiring Jury Service. They agreed I shoudl get a refund, then asked for my account details for the refund. Poor service really. I have now been trying for a refund for 6 months. Tixel is a safe ticket marketplace to trade tickets from Ticketek. In event of a Refund Application the English language version shall be the basis of settlement. We/Us/Our We are the Booking agent with whom You made the Booking. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! There is no phone number, only an email which does not get answered. The office was just as bad as the ticket fees would have you believe. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Where documents can be replaced in advance of theBookingor on the day. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? New comments cannot be posted and votes cannot be cast. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. An incident number or report from the Police or relevant traffic authority. etc. Everybody else looks like a paedo. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Ticketek routinely mismanages ticket processing which should be simple. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Fuck that, what a joke of an optional extra. Travel insurance and COVID-19: what you need to know. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Stick to Ticketmaster. means a requirement to move address imposed on. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. I would and do prefer not to use their services. Times are approx. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I have now been trying for a refund for 6 months. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I There is no customer service centre you can call, just an automated voice call telling you to email. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Fire A report from the fire service and/or police. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. They do but its retarded. are the business owner or registered Director, or a member of. I've bumped the ticket by responding as recently as January 2023. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Privacy (data erasure request) We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Worst website and app I have ever used!!! The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. They haven't responded to my emails! Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Sell tickets directly from your Ticketek Account. means cancellation or significant delay of flight(s) which. Pleased to meet you, won't you guess my name? Safe, Fast and Verified Clunky unhelpful booking site for Mary Poppins Melbourne. If you've forgotten your account details, never fear we also . Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. We may consider other Emergency Circumstances at our discretion. Armed Forces Naval Service, Marines, Army or Air Force. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. I've purchased a ticket and my event is tonight! Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? To read more about Covid-19 please visit our dedicated page here. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Ticketek Marketplace (marketplace.ticketek.com.au). What the hell is that? A copy of the notice of failure or disruption of the public transport. On-top of that you cant call anyone to purchase ticketsTerrible. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. They are the shittest service in Australia. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. The customer service was super helpful and I got the ticket value back and it sold super quickly. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We may consider other Emergency Circumstances at our discretion. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo I just resold a ticketek ticket on Tixel. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Are Refundable tickets available through Ticketek Marketplace? Can never get a refund on tickets and/or speak to someone within Ticketek. I got tickets to a concert from ticketek that got cancelled of covid. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Send them an inquiry many times and they are not answering! Hopeless website. Safe, Fast and Verified Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Youmade an unsuccessful request for annual leave for the date of theBooking. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. means an unforeseen circumstance completely outside. You may also wish to resell your tickets if you cannot use them. They ended up rejecting my application for a refund and closing it down entirely. Finally got an answer from them when I contacted fair trading to help. 2023 Trustpilot, Inc. All rights reserved. Adverse weather with no Government Agency warnings not to travel. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. The only reason people buy tickets from Ticketek is they have no other choice. Zero stars, uselessly run, waste of a time company. There is not one good review about this dodgy company. , please contact the Customer Service team directly for further advice about your Refund. I replied and asked for a direct line or email address to speak to management/no reply since. (This can normally be obtained from the transport companys website). A copy of the travel warning from the Government Agency. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Sell tickets directly from your Ticketek Account. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. The phone message also contradicts itself. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. I was certainly given the runaround by others who I had dealt with. More Info. Are there any age restrictions enforced on my event? Sick relative? All Theatres and productions and sporting events should seek alternative partners. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Attendance at business meetings and business travel. If enough people do it they'll be investigated. She made time to help & sort out the transfer of tickets to this area. A doctor cannot be You or a member of Your family. No reply emails or any form of communication. How will I receive my tickets? If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Check to see if they have an online lodge system. Sell tickets directly from your Ticketek Account. Is it cheaper to book online or through a travel agent? Please comply with any stated ticket limit for this event. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Change My Location Download the Ticketek App & add your ticket to your wallet now. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. They stole my money too. IMPORTANT Any translation of this document from English is for assistance and information only. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Why are there multiple listings for the same event at different prices? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. A copy of a notice from the examination body, school, college, or university confirming the change of date. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Just fake a doctors note, cant imagine they review them too carefully. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Can I purchase multiple orders in one transaction? means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. failed the examination previously and had to re-sit. means the unforeseen change of the date of an examination that. Proof that the passport has been reported to and cancelled by your Government Agency. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Voluntary relocation or where you are changing employer for a new role. Where You have not been physically examined by a Doctor prior to the date of the Booking. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I haven't received my order confirmation email. To read more about Covid-19 please visit our dedicated page here. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Please also read the General Conditions of Refund. Make a report to ACCC. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Their customer service to follow up and right the problems is poor. I received an error message after purchasing tickets. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Like. Share. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Appalling service. Immediate household persons living together at the same permanent address. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No contact, no reply, nothing.You have stolen money from thousands of people who need it. What to do?? Hands down. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Any temporary relocation for work must be for a period of at least 3 months. Budjerah: 6:00 6:30pm They gave me specific number to call to move tickets. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. . Attendance at business meetings and business travel. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Maisie Peters: 7:00 7:45pm Where You are the business owner or registered Director, or a member of Your family is. We missed the show! What will a Marketplace ticket look like? Its a disgrace. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Absolutely appealing customer service!!!!! I can not believe in this day and age HOW BAD this company is. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Press question mark to learn the rest of the keyboard shortcuts. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Voluntary relocation or where you are changing employer for a new role. I'd be interested whether this is something the ACCC would be interested in. Any reason for refund must not be foreseeable at the time. Inspite of giving all the details, continuous email stating - send it in new format or send more information. You can do anything you want if you're the only game in town. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). How insensitive is that. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Scalping 18. Automatic Refunds Where You are the business owner or registered Director, or a member of Your family is. Wife tested positive on 13th. Safe, Fast and Verified Find out how we combat fake reviews. Please also read the General Conditions of Refund. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Seven tries before I finally got my second choice of seats. Lost a baby recently? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. (This can normally be obtained from the transport companys website). The best person in the world. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. and subject to change at any time. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Abusive partner? etc.WHERE IS THE ACCOUNTABILITY? I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Never ever again. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Can I use a Ticketek gift card or voucher? I couldn't return to where I was, no progress, the booking system repeated itself, etc. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. They need a better system and more staff it seems. Sell tickets directly from your Ticketek Account. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Once got a response to an email because I didnt purchase the ticket wont gi. I will never purchase anything with you again. I will NEVER buy tickets from this company again! Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. This is not an insurance policy. Basically, because they're the only game in town, and they can do whatever they fucking like. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Please also read the General Conditions of Refund. Are Refundable tickets offered on Gift Voucher sales? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. But the thing is, they didn't. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Confirmation of failure or disruption of the public transport. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I got tickets to a concert from ticketek that got cancelled of covid. I find the app difficult to navigate. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Confirmation that the document cannot be replaced in time for the Booking. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Verification can help ensure real people write reviews about real companies.

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